Latest news
Making your payment this month
24/03/2026
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of March.
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Calling us over Easter
20/03/2026
If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 3 April and Monday 6 April.
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Planned system maintenance
05/03/2026
We’ll be closed because of essential maintenance on Saturday 14 and Sunday 15 March. During this weekend online Self-Serve and our phone lines (including our automated payment service) will be unavailable.
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Bank of England base rate reduction – 18 December 2025
18/12/2025
On Thursday 18 December, the Bank of England base rate (the Bank Rate) was reduced from 4.00% to 3.75%. See what this means for you.
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