Contact us for help and support
Customers can get in touch with us by secure online message, phone or post. All our contact details are below. You can also read all about our virtual assistant.
If you’ve received a call, message or letter about your account and you’re concerned whether it genuinely came from us, there’s information on our security page that explains how we’ll contact you when we need to do so.
For solicitors or conveyancers, please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.
How to contact us
Self-Serve is our secure online mortgage service, which is available 24 hours a day, 7 days a week.
If your query isn’t urgent, it’s easy to sign in and send us a secure message about a wide variety of topics. If you need a response, we’ll aim to reply within two working days.
Wherever possible, we’ll reply to you by secure message, and you can choose to be notified by text message when we’ve replied.
See our handy step-by-step guide on how to send a secure message below.
You can also use Self-Serve to find key information about your account and carry out many tasks online, without having to call or write to us. Find out more here.
You can write to us at the following address:
Azurite Mortgages
PO Box 144
Skipton
BD23 9GJ
Please remember to include your name, address and account number in any letters you send.
Solicitors and conveyancers – please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.
Please call us on 0371 472 2026.
For all general enquiries, we’re open Monday to Friday from 8.30am to 5.30pm.
For customers having payment difficulties, we’re open Monday to Friday from 8am to 8pm, and on Saturday from 9am to 1pm.
Please note – charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages. Calls may be recorded for monitoring and training purposes.
If you’re worried about making your monthly mortgage payments or are already struggling, please call us and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.
If you have a speech or hearing impairment you may wish to consider using the Relay UK service. You don’t need any special kit, just download the free Relay UK app and link it to your phone number. You can use the service on a compatible smartphone, tablet or PC and will need an internet connection. You can also still use a traditional textphone. You can find out more at Relay UK and our Accessibility page.
If you’re calling us from abroad add 0044 to our number and remove the first zero. For example 0044 370 xxx xxxx.
Solicitors and conveyancers – please see our dedicated page for more information about the best way to get in touch, depending on the nature of your query or request.
If something has gone wrong and you want to make a complaint, we’ll do our best to resolve this promptly and fairly.
See how to make a complaint here.
If you’ve got any questions about your mortgage – our virtual assistant is here to help.
Our virtual assistant can give you general information about a whole range of topics, including:
- How to view details of your account online
- Completing an income and expenditure form
- Paying off (redeeming) your mortgage in full
- How to make a payment or overpayment to us
- Our bank details to use when making a payment
- Making changes to your mortgage
The virtual assistant is available 24/7 and anyone can use it. So whatever help you’re looking for, this could be a quick and easy way to find the information you need.
How to use the virtual assistant
Simply click on the small button that’ll appear in the bottom right corner of every page on our website.
You can then start a conversation by asking a question, or by selecting one of the in-built options.
If you’re entering a question, it’s best to keep things short and simple. You can try rephrasing your question if you don’t see the results you’re expecting.
Open the virtual assistant now >
Please note – the virtual assistant tool will only display and work correctly if you’ve enabled statistics cookies on this website. You can check or change your preferences on our cookies page.
When using the virtual assistant, please don’t give any personal details, such as your name, address or account number, or any other sensitive personal information. You can see how we handle your data on our privacy page.
Using secure messages in Self-Serve
Self-Serve is our secure online mortgage service, which is available 24 hours a day, 7 days a week. It’s a good idea to bookmark/favourite the sign in page for quick and easy access in future.
If your query isn’t urgent, it’s easy to sign in and send us a secure message about a wide variety of topics. If you need a response, we’ll aim to reply within two working days. Wherever possible, we’ll reply to you by secure message, and you can choose to be notified by text message when we’ve replied.
Step 1
Sign-in to Self-Serve and click on the Contact Us button at the top of each screen, then click the Send Secure Message button.
Sign In/Register
Step 2
Complete the form with details of your message – remembering to tell us if you want us to respond to you. You can select from a range of common customer queries using the drop-down box, or you can choose All other queries and tell us the specific details.
Sign In/Register
Step 3
Review your message and click Submit. You’ll then see confirmation that we’ve received our message at the top of your Account Summary screen.
Sign In/RegisterOther ways to use Self-Serve
You can also use Self-Serve to find key information about your account and carry out many tasks online, without having to call or write to us:
- Check your monthly payment details, see recent payments made and the total amount you currently owe
- See your remaining term, current interest rate and repayment type
- Find details of your new payment amount, if this is going to change due to an interest rate change
- Make monthly debit card payments quickly and securely
- Check and update your contact or correspondence details
- Make a lump sum overpayment
- Request account information from us, such as a redemption statement.
Find out more – see more details about using Self-Serve here, or see how you can use the system to find out information about your account.
Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.
Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.