Making your June monthly payment in time
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of June.
Please check the deadlines for sending your payment below. If you don’t send your payment before the relevant deadline, it won’t be applied to your account until July. That means your account could fall into arrears and your credit file may be affected.
When you’ll need to pay
Online bank transfer
Payments by bank transfer are only applied to your account from Monday to Friday, and payments received after 3.45pm won’t be added to your account until the next working day. Bank transfer payments aren’t applied to your account at the weekend.
Please ensure that you complete your transfer before 1.45pm on Tuesday, June 30. This should allow sufficient time for your payment to reach us by 3.45pm. If we don’t receive the payment by 3:45pm, it won’t be applied to your account until Wednesday July 1, and your account could fall into arrears.
Using Self-Serve
If you use Self-Serve to pay by debit card, you’ll need to make your payment before 9pm on Tuesday, June 30, or it won’t be applied to your account until the following day, and your account could fall into arrears. Payments made after 9pm on weekdays, after 5pm on Saturday or 7pm on Sunday will be applied to your account the following day.
There are more details on how to use Self-Serve below.
Calling us
If you call us to pay by debit card, our automated payment service is now available 24 hours a day, 7 days a week.
However, you must make your June monthly payment before 9pm on Tuesday, June 30. If you use our automated service after 9pm your payment won’t be applied to your account until the following day, and your account could fall into arrears.
If you need to speak to an agent to make your payment, you must call at a time when colleagues are available to speak to you. So, you’ll need to phone us during our. So, you’ll need to call during our opening hours for general enquiries.
You can find out more about all our payment methods here.
Planned system maintenance over the weekend of Saturday 4 and Sunday 5 July
We’ll be carrying out essential system maintenance from the evening of Friday 3 July and throughout Saturday 4 July and Sunday 5 July.
During this time, all our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.
If you need to call us, make a debit card payment or use Self-Serve for any other purpose, please arrange to do so before or after this weekend closure.
We apologise for any inconvenience and appreciate your patience while we complete this important work.
Making your June monthly payment in time
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of June.
Please check the deadlines for sending your payment below. If you don’t send your payment before the relevant deadline, it won’t be applied to your account until July. That means your account could fall into arrears and your credit file may be affected.
When you’ll need to pay
Online bank transfer
Payments by bank transfer are only applied to your account from Monday to Friday, and payments received after 3.45pm won’t be added to your account until the next working day. Bank transfer payments aren’t applied to your account at the weekend.
Please ensure that you complete your transfer before 1.45pm on Tuesday, June 30. This should allow sufficient time for your payment to reach us by 3.45pm. If we don’t receive the payment by 3:45pm, it won’t be applied to your account until Wednesday July 1, and your account could fall into arrears.
Using Self-Serve
If you use Self-Serve to pay by debit card, you’ll need to make your payment before 9pm on Tuesday, June 30, or it won’t be applied to your account until the following day, and your account could fall into arrears. Payments made after 9pm on weekdays, after 5pm on Saturday or 7pm on Sunday will be applied to your account the following day.
There are more details on how to use Self-Serve below.
Calling us
If you call us to pay by debit card, our automated payment service is now available 24 hours a day, 7 days a week.
However, you must make your June monthly payment before 9pm on Tuesday, June 30. If you use our automated service after 9pm your payment won’t be applied to your account until the following day, and your account could fall into arrears.
If you need to speak to an agent to make your payment, you must call at a time when colleagues are available to speak to you. So, you’ll need to phone us during our. So, you’ll need to call during our opening hours for general enquiries.
You can find out more about all our payment methods here.
Making your June monthly payment in time
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of June.
Please check the deadlines for sending your payment below. If you don’t send your payment before the relevant deadline, it won’t be applied to your account until July. That means your account could fall into arrears and your credit file may be affected.
When you’ll need to pay
Online bank transfer
Payments by bank transfer are only applied to your account from Monday to Friday, and payments received after 3.45pm won’t be added to your account until the next working day. Bank transfer payments aren’t applied to your account at the weekend.
Please ensure that you complete your transfer before 1.45pm on Tuesday, June 30. This should allow sufficient time for your payment to reach us by 3.45pm. If we don’t receive the payment by 3:45pm, it won’t be applied to your account until Wednesday July 1, and your account could fall into arrears.
Using Self-Serve
If you use Self-Serve to pay by debit card, you’ll need to make your payment before 9pm on Tuesday, June 30, or it won’t be applied to your account until the following day, and your account could fall into arrears. Payments made after 9pm on weekdays, after 5pm on Saturday or 7pm on Sunday will be applied to your account the following day.
There are more details on how to use Self-Serve below.
Calling us
If you call us to pay by debit card, our automated payment service is now available 24 hours a day, 7 days a week.
However, you must make your June monthly payment before 9pm on Tuesday, June 30. If you use our automated service after 9pm your payment won’t be applied to your account until the following day, and your account could fall into arrears.
If you need to speak to an agent to make your payment, you must call at a time when colleagues are available to speak to you. So, you’ll need to phone us during our. So, you’ll need to call during our opening hours for general enquiries.
You can find out more about all our payment methods here.
Changes to our phone systems
We’ve made some updates to improve our phone systems, and you can now use our automated service to make debit card payments anytime – 24 hours a day, seven days a week.
Our phone numbers haven’t changed, and most customers will be able to use the automated service. Just call the usual number and follow the prompts. To make things quick and easy, have your mortgage account number, correspondence postcode, and debit card handy when you call.
If the automated system isn’t able to process your payment, we’ll transfer you to one of our team members but please note that will only be possible when agents are available to take calls during our general enquiry opening hours.
Payment deadlines at the end of the month
Although our automated system is available 24/7, payments made after 9pm on weekdays, after 5pm on Saturdays, or after 7pm on Sundays won’t be applied to your account until the following day.
This is especially important at the end of the month. If you make a card payment after these times on the last day of the month, your account may fall into arrears, which could affect your credit report.